Frequently Asked Questions

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Frequently Asked Questions

FAQ Section

EFFECT AUDIO warrants our hardware product against defects in materials and workmanship for ONE (1) YEAR from the date of original retail purchase. Effect Audio is not responsible for the shipping cost to and from unless the product is dead on arrival (with proof). 

To avoid bearing the shipping fees, customers must inform EFFECT AUDIO of any issues upon receiving the product within fourteen (14) days.

After fourteen (14) days, customers will bear the shipping cost back to EFFECT AUDIO.

Upon receiving the replaced or repaired product, the product assumes the remaining warranty of the original product or thirty (30) days from the date of replacement or repair, whichever provides longer coverage for the customer, unless stated otherwise. 

During this coverage period, the customer will not bear the shipping fees.

If the customer wishes to refund the product, requests must be made within seven (7) days of receiving the product. Shipping fees and PayPal fees are borne by the customer.

Customers will bear the shipping cost to and from EFFECT AUDIO outside the warranty period.

Within the warranty period,

If a defect exists, at its option EFFECT AUDIO will

(1) repair the product at no charge, using new parts,

(2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. Unless otherwise mentioned, a replacement product/part assumes the remaining warranty of the original product or thirty (30) days from the date of replacement or repair, whichever provides longer coverage for you.

The warranty will only cover repair costs due to defects and not issues resulting from any man-made damage. 

Customers will be responsible for repairs costs if the technician determines that the issue is caused by man-made damage rather than defect.

The warranty will not cover repair costs for EFFECT AUDIO Cables that have been modified.